North Star Franchise Advisors, LLC. - Your Guide to the Perfect Franchise

North Star Franchise Advisors Blog

Your Guide to the Perfect Franchise

Tuesday, March 27, 2007

Franchiseoverdosis Strikes!

Last week I was contacted by a potential client who was suffering the ill effects of Franchiseoverdosis. She was referred to me through a friend and I wanted to share her story so you maybe able to avoid the effects of this dreaded disease!

Sue (not really her name) had always dreamed of owning her own business. She had been climbing the corporate ladder for years and had experienced great success and been blessed with a fantastic income. Recent downsizings, restructurings and new management (sound familiar) had made her decide to start taking action on her business search. She really was not sure what she wanted to do but decided franchising sounded like the best bet for her.

She spent the next week online bouncing to the plethora of franchise listing websites....searching, reading and requesting information on any business that sounded interesting; expecting to get brochures in the mail to peruse at her leisure. A total of 10 requests to franchises spanning 6 different industries (restaurants to car washes). Pleased with the proactive step she had taken she sat back and looked forward to receiving the mailed brochures.

It first began with a few emails, Thanking her for the request but rapidly expanded to continual phone calls. Usually a call within 2 days of the Internet request followed by 2 more calls over the next week from each business. Over that next week she received 27 calls in total, 15 emails (2 with brochures) and one mailed brochure (from the business she was the least interested in). During that week she didn't answer her phone as she was not ready or able to speak to 10 different people. This flurry of activity and information came too fast and was simply too much information to process. She decided in the week following to put her plan on hold and did nothing else for nearly a year. The dreaded Franchiseoverdosis strikes again!

Here are a few tips to avoid the same fate.....

#1 Contact a franchise consultant - Reputable consultants will work to your timeline and provide invaluable service helping you build a profile of your ideal business and then acting as the middle man to gather relevant information on prospective businesses before actually engaging with any opportunity directly.
#2 Use the Internet to gather research and fill your curiosity but fight the urge to submit that information request until you have narrowed on a particular industry or are prepared to invest the time to talk with the business.
#3 Most Franchises do not send media kits immediately - Many business simply get too many requests and can no longer afford to mail marketing material to everyone. Expect to get a phone call before you get packet.
#4 Don't be surprised if the person calling from an online request is a franchise consultant. Many franchises utilize consultants as a means to pre-qualify prospects and consultants know the draw to these information request forms are strong. If you get a call take a few minutes and speak to the consultant. They just might be the remedy you need to realize your frantrepreneurial dream.


Have a great week!

Rob

Tuesday, March 13, 2007

The Required Skill

There are many skills business owners must possess or develop in order for their new businesses to succeed but none is more important then the ability to sell.

Just saying the word "sell" is often enough to get the butterflies going and probably one of the questions I am asked most frequently during a business review...ie "How much selling am I going to have to do for this business to succeed?" My typical response... a lot, all the time, non-stop, 24/7 etc. Businesses do not succeed if they are not generating revenue and revenue does get created unless someone is selling a product or service.

There are two types of selling that businesses will require and it is important to match yourself to the style you will be most comfortable performing.

Soft Selling - The activities in a soft selling business are most frequently referred to as PR and Networking. These would include actively participating in local chambers, community groups, church groups, volunteerism and of course participating in networking (leads) groups like AmSpirit Business Connections, BNI, LeTip etc. At these groups you will need to be able to proactively build relationships and trust while effectively promoting the value of your product and service. You most likely will find this type of selling activity when your main customer is local consumers.

Direct Selling - The activities in a direct selling business are most frequently referred to as Face To Face Selling. This type of business would include the soft selling activities above and would add prospecting (cold calling) and direct one on one meetings, presentations and proposals as the means to generate business. You will most frequently find this type of selling activity when your main customer is other local businesses.

Considering the type of selling you are willing to engage in will help you begin to narrow in on the industries you should be considering in your business search.

Looking for some great books to help with your sales skills? Suggested Books


Have a great week!


Rob

Friday, March 09, 2007

More Free Tools For Small Business!

The SBA and the US Postal Service launched another really good resouce earlier this week. The new tool provides a video on demand service on highly relevant topics for business owners and would be entrepreneurs. Link and part of the press release is below.

A couple of stats mentioned in the release that caught my attention...

* Small businesses make up 99.7% of all employers.
* Small businesses generate more then 50% of the Non-Farm private gross domestic product.
* Over the past decade, small businesses generated 60% - 80% of new jobs in the economy



U.S. Small Business Administration, U.S. Postal Service Announce Internet Tools for Entrepreneurs

WASHINGTON — The U.S. Small Business Administration and the U.S. Postal Service today unveiled a new Internet tool for small business owners, designed to deliver business solutions to entrepreneurs.

Delivering Success, an online video-on-demand resource of successful entrepreneurs, is a nationwide cosponsorship with the Postal Service to provide small business owners with invaluable information through video interviews that are both accessible and convenient for entrepreneurs.

The Delivering Success video interviews, online at www.sba.gov/deliveringsuccess, chronicle the experiences of successful entrepreneurs from around the country, offering guidance and sharing insight on the road to success. The video interviews provide key information on the ingredients of small business success, including an overview of business basics, resources to help with business plan development, small business friendly financing, business promotion, and planning & research.

Friday, March 02, 2007

Assisting Seniors

In the to the 1/2007 issue of Entrepreneur, Senior Care Services were once again highlighted as a top growth franchise industry (growing by more then 342 units in 2006). With this type of growth pattern, the industry has also seen the number new concepts going to market sky rocket with Home Health Care being the predominant service offered.

The AARP recently released an article on its website discussing another new service trend, Senior Move Manangers. These consultants primary responsibility is providing support and guidance to clients facing the challenge of downsizing or transition to extended care facilities.

One of our senior care franchisors has already built this service into its model and would expect to see others follow shortly.

Senior Move Manager Article on AARP.org


Have a great weekend!

Rob